A BESPOKE SALON EXPERIENCE

Terms & Conditions
These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website / (“the Website”) and your relationship with M-A Hairdressing (Wahivar Ltd) whose registered office is at mahair.co.uk, M-A Hairdressing, 574 Beverley Road, Kingston-Upon-Hull, HU6 7LG (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us via postal mail or by email at info@mahair.co.uk.

1. AGREEMENT

By using the Website you agree to be bound by these Terms.

2. AMENDMENTS

We reserve the right to:

Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. REGISTRATION/BOOKING ONLINE/DEPOSITS

You warrant that: The personal information which you are required to provide when you register for online bookings is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at:

E-mail: info@mahair.co.uk
Tel.: 01482 440 332

3.a – DEPOSIT CANCELLATION POLICY

Deposits are non-refundable within 48 hours of your appointment within the industry this is an unreasonable short notice as this may cost the business. Any refunds will be deducted a 4% per transaction administration fee requested by our third party stripe who take payments. Notifications/Emails are shown whilst booking/sent after booking to confirm your appointment with a link to the terms and conditions stated here today.

please note: you may amend your appointment prior to the 48 hours and apply your deposit to that amendment (all deposits monetary values are held via the salon scheme). Alternatively if you switch your appointment with a replacement (Client) and fill your appointment your refund will be given in full or again amended to your new appointment (excluding 4% to *stripe).

By acknowledging/dismissing notifications/emails and continuing to booking *with a *deposit, this claims you agree to the deposit terms & conditions supplied via M-A Hairdressing/Wahivar Ltd.  4% (£0.80) Reservation Fee is charged with every online booking. This fee is non refundable and is charged by the Stripe salon software, a third party payment gateway company to cover the costs of payment process.

3.b – GIFT VOUCHERS

Gift Cards are available to purchase for any amount and must be redeemed within 6 months of the date of issue. Failure to do so will render them invalid. Gift Cards are non-refundable. Gift Cards cannot be used in conjunction with salon offers, promotions or Loyalty Card discount. Please bring your Gift Card with you to your appointment, any monetary value remaining will sit on your Salon profile.

All certificates have an expiry (6 months from purchase – Christmas gifts “are an exception” & will be dated from Christmas day)
Gift Cards can be used as full or part payment on services and retail merchandise in salon. Gift certificates cannot be refunded or exchanged for cash *
Gift Certificates will not be replaced if lost or stolen.
M-A has no liability for lost, stolen or damaged certificates once responsibility of ownership has passed to the customer at time of receipt.
Certificates which are defaced, altered or cancelled will not be accepted within M-A salon.
This does not affect your statutory rights.
4. PRIVACY POLICY

We will treat all your personal information as confidential.

When you visit this Website, we may ask you to input personal details in order for us to identify you, such as your name, e-mail address, and permanent address. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.

5. COMPLIANCE

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

5.a – REFUNDS

Products
We hope you are happy with your purchase. If you wish to return your item you may do so within 7 days from the date of purchase and we will refund you in full (excluding delivery charge). We will only accept items in their undamaged, original, unopened packaging. If you return your goods after the 7 day period, we reserve the right to not to offer you a refund. No refund or exchange will be given without a receipt or other proof of purchase.

Extensions
Please note that, both a next day and standard delivery service is available however extra costs may incur from 3rd parties.
In order for items to be dispatched the same day “we” M-A Hairdressing “acting as a 3rd party” must place the order by 3pm on your behalf. Orders received after this time will be processed but dispatched the following day.
M-A Hairdressing can take no responsibility for the couriers performance. Where this may very rarely be affected by technical problems, weather conditions, traffic etc
Any issues such as incorrect items delivered and damaged goods should be reported to us no later than 24 hours after delivery.

Returns policy

please note: “to be carried out by yourself or through the salon acting as 3rd party but at the cost of the client. M-A Hairdressing do not offer refunds on behalf of any of their affiliates and will only charge you, the customer for fitting the hair.
Any item to be returned must be returned unworn and in its shipped condition and original undamaged packaging.
Items must be returned within 14 days & returned at the cost of yourself. Please keep a copy of your of your shipping receipt.

We cannot guarantee hair unless the correct aftercare products have been used recommended by your stylist.

You must provide proof of purchase of the extensions and said aftercare products (please keep receipt or ask salon for a print of your account if needed).
Items can not be considered faulty if the the perceived fault is as a result of poor hair maintenance which is inclusive of not using aftercare. The improper application and heat damage. We cannot guarantee the hair if the hair has been applied by an individual who isn’t a qualified Stylist & Extensionist.

Suppliers will not accept returns if they have been tinted, toned or coloured and the items will be returned at your expense. Too much Keratin via OLAPLEX/WELLAPLEX/ANY OTHER PLEX may also ruin the extensions (please speak to your stylist) Holidaying in warmer climates will also void your right to return the items if we deem that the damage has occurred due to Sun Oil/Lotion/chlorine/salt water damage or excessive sun damage.

Suppliers can guarantee  your hair for a maximum of 3 months, should your hair be removed by an uncertified hair stylist all warranties are also void.

See below for a list of our hair suppliers who M-A hairdressing – Wahivar tld. work alongside as 3rd party to.

BALMAIN HAIR COUTURE | BOUCHIQUE |  HAIR REBELLION | PRESTIGE HAIR | BEAUTY WORKS HAIR LTD.

*please note – M-A hairdressing (Wahivar Ltd.) are a third party to extensions making no profit on the sale of the hair. M-A Hairdressing (wahivar ltd.) redeem the right to help you with any disputes or inquiries, however are in no way liable for monetary value refunds/expenses due to been a third party purchasing hair on behalf of you the client from a retailer. By ordering hair from your chosen retailer through M-A Hairdressing you are accepting liability for the hair and in no way is M-A Hairdressing liable for any disputes/outcomes and if asked will provide you with any retailers information to further your inquiries.

 

Services
We are always committed to performing the best quality of treatments but in case you are unhappy with our services please notify a team member in salon who will be happy to resolve this. Please note we run a no refund policy and are unable to give refunds for services already carried out and paid for. 

If you are unhappy, lease contact us within 7 to 14 days from your appointment via Email/Phone for a complimentary rectifying consultation (you must qualify through consultation for any rectifying work to be carried out). Resulting in an attempt to rectify yourself/within another salon or past 14′ days we will be unable to rectify without a charge been applied due to clients having services every 14/21′ days apart. We recommend our products, and by purchasing you activate a guarantee, but please note on extremely damaged/porous hair colour may fade extremely fast and this is a normal act of hair colouring.

Please contact us via email at info@mahair.co.uk or call us on 01482-440332 if you were/or are unhappy with any service provided.

 

VIP LOYALTY PROGRAMME
– No cash value on points to be given in monies meaning salon guests/clients may not ask for money in hand to represent points.

– Points per transaction to be redeemed at any one time is set at 10 points cashing in as an in salon money value of £10 within the salon loyalty rewards off services.

– Recommend us offers £10 in points rather than a % off your next bill so each *new guest you recommend and has their hair done within M-A Hairdressing rewards you to £10 in points on your Client Record Card. The recommend a friend scheme doesn’t limit you to recommending any of your friends/family and your points will be built up so you don’t have to worry about missing out.

– Ensure we (M-A Hairdressing) have all of your up-to date & correct details to benefit full from the loyalty scheme, M-A Hairdressing (Wahivar Ltd.) are not liable for you to “not be fully redeemed” by the VIP Loyalty Programme if you fail to update all of your details regularly.

-M-A’s Loyalty Birthday treat is to be redeemed once only within the month of your birthday with any stylist participating, and any Beauty service if employed by Wahivar Ltd.

– Points are not to be shared or transferred between other salon clients.

-The Maintenance scheme gives “you – the client/guest” 10% off all retail products and 15% off our product of the week/star buys. This includes all products maintenance products such as shampoos/conditioners/masks and retail sale items only, but exclude purchases of Mechanical goods & items that maybe on promotion/offer.

The Loyalty Programme does not include Self Employed Stylists/Therapists/Aestheticians, and it’s sole purpose is to reward clients within M-A Hairdressing for been loyal to the company. Any Client cards with no activity for over a twelve (12) month one year (1) period are to be wiped clean of points and must be built back up from Zero (0). By purchasing the VIP Loyalty Programme at £10 you are agreeing to M-A Hairdressing (WAHIVAR LTD.) to sending you Promotions via SMS/EMAIL/SOCIAL MEDIA. This does not affect your statutory rights and you are able to cancel at any time.

 

6. INDEMNITY

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

7. THIRD PARTY LINKS

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

8. PRICINGS

All prices shown are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

9. INTELLECTUAL PROPERTY

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

10. LIMITATION OF LIABILITY

Not withstanding any other provision in the Terms, nothing in these Terms will affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following: Incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

11. LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

12. REVIEWS

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant mahair.co.uk and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to Wahivar Ltd, including the execution of deeds and documents, at the request of Wahivar Ltd.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to mahair.co.uk:

The content and material is accurate;
Use of the content and material you supply does not breach any applicable mahair.co.uk guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify mahair.co.uk for all claims brought by a third party against Wahivar Ltd arising out of or in connection with a breach of any of these warranties.

Website, associated links and Social Media platforms

# The content of the pages of this website is for your general information and use only and is subject to change without notice.

# This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the personal information may be stored by us for use by third parties.

# Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

# Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

# This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

# All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

# Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

# From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

# Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy policy & data protection

1.0 Overview

This privacy policy sets out how we use and protect any information that you give us through this site.

You are not required to provide any personal information to use or view the public pages of our website. However, where you provide your personal information – such as to request a newsletter, contact us generally, reach out to a named individual or register with us – this Privacy Policy will govern how we collect, use and process your provided information.

Each time you provide personal information you will be asked to confirm that you have read and understood this Privacy Policy, and give explicit consent via ticking an ‘opt in’ box.

Since it is not our intention to collect personal information from children, no child specific policy is described.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

1.1 Changes to our privacy policy

We may change this policy from time to time by updating this page. If we change our privacy policy, we will advise you of changes or updates through means of a notice on our website and we will update this privacy policy accordingly. Continued use of this website or our services after this time will constitute your acceptance of the new policy.

If you have any questions or concerns about our privacy commitment, please e-mail us.

You should check this page from time to time to ensure that you are happy with any changes.

2.0 Relevant Legislation

The business and its website is designed to comply with the following national and international legislation concerning user privacy and data protection:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

Our compliance with the above legislation (all of which are stringent in nature) means that this site is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact our data protection team (details of which can be found in section 8.1 at the end) for clarification.

3.0 Personal information that this site collects, how it uses it, how it stores it and how long it is kept

3.1 Candidates

We may collect the following information:

Name and title
Contact information including email address and telephone number
Demographic information such as postcode, preferences, and interests
Other information relevant to the service we are providing.
We require this information to understand your needs, provide you with a better service, keep you safe and our Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.
We may also release information relating to you to regulatory or law enforcement authorities.

3.2 How long we will keep your data

We will store your data in our database securely for 2 years. The purpose for this will be to keep in touch with you and your situation, and update our records. After this period, we will permanently and safely delete your data if we have not got an on-going relationship with you, or if you are no longer requiring our services. If you want us to delete your data before this period, you may request for us to do this and your data will be permanently deleted from our database.

4.0 Email Newsletter
We may use an email newsletter to help us maintain an effective communication line with you.
To subscribe to our newsletter emails, you will be required to provide your email address. We will use your email address to keep you informed of the latest news. If you no longer wish to receive this information, unsubscribe links are provided in every email.

5.0 Securing your data

We are committed to ensuring that your information is secure. In order to prevent the loss, misuse, alteration or unauthorised access of your personal information, we have put in place suitable technical and organisational precautions to safeguard and secure the information we collect. All the personal information you provide is stored on secure servers.

6.0 How we use cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘explicit consent’ policy which means that you have the option to consent to cookie usage when you first visit our site, by ticking an ‘opt in’ box. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari.)

6.1 How to disable Cookies/ Opt out

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
6.2 First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Google are based in the USA and are EU-U.S Privacy Shield compliant.

6.3 Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site which allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Xing and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

6.4 Session Cookies

We use a session cookie to remember your log-in details for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken, including the ability to log-in.

6.5 Flash Cookies

Flash cookies may be used to store user preferences for media player functionality and without them some flash content may not render correctly.

6.6 Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7.0 Controlling and retaining your personal information

We will continue to hold your data with the view to providing future services to you.

We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law.

7.1 Your rights

You have the right to ask for a copy of the personal information held about you by us, and the right to ask us to correct any inaccuracies in that information, including deletion. You also have the right to withdraw your consent to your personal information being collected, as well as the right to object to us processing your data at the first point of our contact with you (usually via email).

To send a request in relation to any of these rights or lodge a complaint about the way in which we are handling your data, please submit a written request using the contact details found on our website.
Further details about these rights are outlined below.

7.2 Right to a Subject Access Request

You have the right to get a copy of the information which we hold about you, under the General Data Protection Regulations (GDPR) 2018. This is known as a subject access request (SAR).

If you would like a copy of the information we hold on you please email us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

7.3 Right to complain

If you feel that there is a problem with the way we are handling your data, and you cannot resolve this issue with us directly, then you have a right to contact and complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of our third party data processor, i.e. Google Analytics, to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.